# Can't customize email templates

**URL:** <https://devforum.okta.com/t/cant-customize-email-templates/7699>\
**Category:** Questions\
**Created:** [January 17, 2020, 5:25pm UTC](https://devforum.okta.com/t/cant-customize-email-templates/7699 "2020-01-17T17:25:35Z")\
**Posts on this page:** 4\
**Page:** 1

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**Author:** ![niskah](https://avatars.discourse-cdn.com/v4/letter/n/858c86/32.png) [@niskah](https://devforum.okta.com/u/niskah)\
**Post date:** [January 17, 2020, 5:25pm UTC](https://devforum.okta.com/t/cant-customize-email-templates/7699/1 "2020-01-17T17:25:35Z")

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Hi,

I’m trying to customize email templates but I can’t get into manual mode, all modifications I do are not saved when I click to save button.

Thanks.

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**Author:** ![dragos](https://sea1.discourse-cdn.com/oktadev/user_avatar/devforum.okta.com/dragos/32/1313_2.png) [@dragos](https://devforum.okta.com/u/dragos)\
**Post date:** [January 29, 2020, 6:39am UTC](https://devforum.okta.com/t/cant-customize-email-templates/7699/2 "2020-01-29T06:39:12Z")

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Hi @niskah

Can you please open a support ticket with us through an email to [support@okta.com](mailto:support@okta.com) in order for one of our Technical Support Engineers to further assist you in narrowing down the issue?

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**Author:** ![marvedog](https://avatars.discourse-cdn.com/v4/letter/m/0ea827/32.png) [@marvedog](https://devforum.okta.com/u/marvedog)\
**Post date:** [May 19, 2020, 4:05pm UTC](https://devforum.okta.com/t/cant-customize-email-templates/7699/3 "2020-05-19T16:05:06Z")

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I have the same issue using a paid developer account. Any solution to this? @niskah

My customize email screen looks like this

 ![Screenshot from 2020-05-19 18-12-51](https://global.discourse-cdn.com/oktadev/original/2X/3/373238800b7dddc61217ded08463e1a5fb8ce3f7.png)

and when I try to edit this template to enter manual mode — the suggested approach [https://help.okta.com/en/prod/Content/Topics/Settings/Settings\_Email.htm](https://help.okta.com/en/prod/Content/Topics/Settings/Settings_Email.htm) — I just get this message

 ![Screenshot from 2020-05-19 18-13-11](https://global.discourse-cdn.com/oktadev/original/2X/f/f18830d0ecfd0d85cf92e0892bf6ab3f337f4fd4.png)

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**Author:** ![system](https://global.discourse-cdn.com/oktadev/original/1X/589c4c5f80de422d01f47cee7185a7fb8227835c.png) [@system](https://devforum.okta.com/u/system)\
**Post date:** [January 24, 2024, 7:36pm UTC](https://devforum.okta.com/t/cant-customize-email-templates/7699/4 "2024-01-24T19:36:20Z")

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