# Factor Enrollment

**URL:** <https://devforum.okta.com/t/factor-enrollment/10996>\
**Category:** Questions\
**Created:** [September 18, 2020, 8:40pm UTC](https://devforum.okta.com/t/factor-enrollment/10996 "2020-09-18T20:40:28Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![mremkiewicz](https://avatars.discourse-cdn.com/v4/letter/m/f08c70/32.png) [@mremkiewicz](https://devforum.okta.com/u/mremkiewicz)\
**Post date:** [September 18, 2020, 8:40pm UTC](https://devforum.okta.com/t/factor-enrollment/10996/1 "2020-09-18T20:40:28Z")

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Trying to enroll a sms factor and getting the following error:

{  
“errorCode”: “E0000001”,  
“errorSummary”: “Api validation failed: factorEnrollRequest”,  
“errorLink”: “E0000001”,  
“errorId”: “oaeXvPAhKTvTbuA3gHTLwhREw”,  
“errorCauses”: [  
{  
“errorSummary”: “Factor not allowed for the user based on the Multifactor policy.”  
}  
]  
}

However, based on the list of supported factors, sms is on the list  
Doc: [https://developer.okta.com/docs/reference/api/factors/#list-factors-to-enroll](https://developer.okta.com/docs/reference/api/factors/#list-factors-to-enroll)

[  
{  
“factorType”: “call”,  
“provider”: “OKTA”,  
“vendorName”: “OKTA”,  
“\_links”: {  
“enroll”: {  
“href”: “”,  
“hints”: {  
“allow”: [  
“POST”  
]  
}  
}  
},  
“status”: “NOT\_SETUP”,  
“enrollment”: “OPTIONAL”  
},  
{  
“factorType”: “email”,  
“provider”: “OKTA”,  
“vendorName”: “OKTA”,  
“\_links”: {  
“enroll”: {  
“href”: “”,  
“hints”: {  
“allow”: [  
“POST”  
]  
}  
}  
},  
“status”: “NOT\_SETUP”,  
“enrollment”: “OPTIONAL”,  
“\_embedded”: {  
“emails”:   
}  
},  
{  
“factorType”: “sms”,  
“provider”: “OKTA”,  
“vendorName”: “OKTA”,  
“\_links”: {  
“enroll”: {  
“href”: “”,  
“hints”: {  
“allow”: [  
“POST”  
]  
}  
}  
},  
“status”: “NOT\_SETUP”,  
“enrollment”: “OPTIONAL”  
},  
{  
“factorType”: “push”,  
“provider”: “OKTA”,  
“vendorName”: “OKTA”,  
“\_links”: {  
“enroll”: {  
“href”: “”,  
“hints”: {  
“allow”: [  
“POST”  
]  
}  
}  
},  
“status”: “NOT\_SETUP”,  
“enrollment”: “OPTIONAL”  
},  
{  
“factorType”: “token:software:totp”,  
“provider”: “OKTA”,  
“vendorName”: “OKTA”,  
“\_links”: {  
“enroll”: {  
“href”: “”,  
“hints”: {  
“allow”: [  
“POST”  
]  
}  
}  
},  
“status”: “NOT\_SETUP”,  
“enrollment”: “OPTIONAL”  
}  
]

Am I missing something?

---

<div class="post-metadata">

**Author:** ![sigama](https://sea1.discourse-cdn.com/oktadev/user_avatar/devforum.okta.com/sigama/32/5811_2.png) [@sigama](https://devforum.okta.com/u/sigama)\
**Post date:** [September 23, 2020, 12:30am UTC](https://devforum.okta.com/t/factor-enrollment/10996/2 "2020-09-23T00:30:20Z")

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Hi @mremkiewicz! Please open a support ticket through an email to [support@okta.com](mailto:support@okta.com) with this issue. One of our Support Engineers will be happy to help review your current MFA policies to narrow down what is missing.

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<div class="post-metadata">

**Author:** ![system](https://global.discourse-cdn.com/oktadev/original/1X/589c4c5f80de422d01f47cee7185a7fb8227835c.png) [@system](https://devforum.okta.com/u/system)\
**Post date:** [January 25, 2024, 6:37pm UTC](https://devforum.okta.com/t/factor-enrollment/10996/3 "2024-01-25T18:37:30Z")

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Closed on January 25, 2024, 6:37pm UTC

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