# Getting login issue, while input the credentials

**URL:** <https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241>\
**Category:** Questions\
**Created:** [July 10, 2024, 6:40am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241 "2024-07-10T06:40:56Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![atlas](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@atlas](https://devforum.okta.com/u/atlas)\
**Post date:** [July 10, 2024, 6:40am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241/1 "2024-07-10T06:40:56Z")

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Hi Team,

I am able to configure the sandbox account and rendering the login UI successfully but when login with credentials, it attempt failure and showing below error message :

You are not allowed to access this app. To request access, contact an admin.

Please provide the suggestion that helpful to me for resolving the issue.

Thanks !!

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**Author:** ![akash-okta](https://avatars.discourse-cdn.com/v4/letter/a/3d9bf3/32.png) [@akash-okta](https://devforum.okta.com/u/akash-okta)\
**Post date:** [July 10, 2024, 9:02am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241/2 "2024-07-10T09:02:49Z")

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Hello there,

My name is Akash, from Okta and I will be handling this issue.

Please sign in as an Admin to the Admin Console and ensure that the Authentication Policy is configured in a way that the user is allowed to access the Okta dashboard.

You can follow the instructions that are given in this article - [Okta Help Center (Lightning)](https://support.okta.com/help/s/article/Unable-to-access-Okta-Dashboard-You-are-not-allowed-to-access-this-app-To-request-access-contact-an-admin?language=en_US)

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**Author:** ![atlas](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@atlas](https://devforum.okta.com/u/atlas)\
**Post date:** [July 10, 2024, 10:28am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241/3 "2024-07-10T10:28:06Z")

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Thanks Akash,

I have followed the articles you shared but did not work for me. Some steps may have been missed.

Can you please assist further.

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**Author:** ![atlas](https://avatars.discourse-cdn.com/v4/letter/a/0ea827/32.png) [@atlas](https://devforum.okta.com/u/atlas)\
**Post date:** [July 12, 2024, 8:33am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241/4 "2024-07-12T08:33:26Z")

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Hi Team,

Please provide other approach to address the issue.

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**Author:** ![system](https://global.discourse-cdn.com/oktadev/original/1X/589c4c5f80de422d01f47cee7185a7fb8227835c.png) [@system](https://devforum.okta.com/u/system)\
**Post date:** [August 11, 2024, 8:34am UTC](https://devforum.okta.com/t/getting-login-issue-while-input-the-credentials/29241/5 "2024-08-11T08:34:07Z")

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