# Jira Service Online with Okta SAML

**URL:** <https://devforum.okta.com/t/jira-service-online-with-okta-saml/32632>\
**Category:** SAML\
**Created:** [March 17, 2025, 10:26am UTC](https://devforum.okta.com/t/jira-service-online-with-okta-saml/32632 "2025-03-17T10:26:43Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![julianhaines](https://avatars.discourse-cdn.com/v4/letter/j/c89c15/32.png) [@julianhaines](https://devforum.okta.com/u/julianhaines)\
**Post date:** [March 17, 2025, 10:26am UTC](https://devforum.okta.com/t/jira-service-online-with-okta-saml/32632/1 "2025-03-17T10:26:43Z")

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Hi,

I am trying to setup Jira service online with Okta using SAML but having issues, when I try and login to the Jira customer portal I enter my email, click use single sign-on and enter my password but get the message “Unable to sign in”.

If I log into okta direct with my username, password and 2FA I can login and then logging into the Jira customer portal works with my email, password.

I have run the Okta SAML tracer browser plugin and attached the export but not sure what I am looking for to debug.

In Okta I am forced to use email, but in Jira I use email for users to login.

[SAML-tracer-export-2025-03-17T10\_17\_16.053Z.zip](https://devforum.okta.com/uploads/short-url/S6Mf3tyeMHEo2hjjLXsZTDpIwB.zip) (16.8 KB)  
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**Author:** ![system](https://global.discourse-cdn.com/oktadev/original/1X/589c4c5f80de422d01f47cee7185a7fb8227835c.png) [@system](https://devforum.okta.com/u/system)\
**Post date:** [April 16, 2025, 10:27am UTC](https://devforum.okta.com/t/jira-service-online-with-okta-saml/32632/2 "2025-04-16T10:27:22Z")

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Closed on April 16, 2025, 10:27am UTC

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