I own the Okta Integrator Free Plan org integrator-7434829.okta.com. My only super admin, swamiponnuswamy@1coresolution.com, is locked out. Sign-in requires the Smart Card Authenticator (CBA/PIV), but my CAC changed (new card issued under DoD ID CA-78, which isn’t in the uploaded trust chain), so certificate validation fails and I can’t complete sign-in. There’s no other super admin. I have the account password and an active email factor, but the authentication policy only offers Password and Smart Card, not email. Please remove/reset the Smart Card Authenticator requirement, or reset MFA on the super admin, so I can sign in with password plus email and repair the CBA trust chain. Happy to verify org ownership.
Hi,
You would need to sign up for a new Integrator account. Unfortunately for the Free Orgs, we won’t be able to reset MFA for the users.