Okta Integrator Free Plan org exists, but activation email never received

Questions
1

Hi Okta Developer Community,

I’m trying to set up an Okta Integrator Free Plan org for learning and IAM development.

I successfully signed up using my business-domain email address:

jonathan@jonathanporter.dev

However, I receive the following message when I try to sign up again:

“An Okta Integrator Free Plan org already exists for the email provided.”

The problem is that I never received the activation/welcome email containing the organization URL or activation link.

I’ve checked my Zoho Mail:

  • Inbox
  • Spam/Junk
  • All Mail

I also searched for Okta-related messages and found nothing.

I tried the Okta password-reset flow using my business email, but the reset email is also not being delivered.

I currently do not know my Integrator Free Plan organization URL, so I cannot use the “Find your organization” option.

Could someone please advise how I can recover the existing Integrator Free Plan org or resend the initial activation email?

I can verify ownership of the jonathanporter.dev domain if necessary.

Thank you!

2

Hi,

From the logs, I can see that email delivery to the address jonathan@jonathanporter.dev is bouncing - Okta Support Center (Lightning).

Could you try signing up with a different email address?

3

I have now confirmed that the mailbox is working correctly. I added the required Zoho MX records to jonathanporter.dev, and I successfully received an external test email from my personal Gmail at jonathan@jonathanporter.dev.

However, Okta activation/password-reset emails still aren’t being delivered. Your logs show that delivery is bouncing.

Could you please check the specific bounce/SMTP error for jonathan@jonathanporter.dev and tell me why Okta is rejecting or bouncing the address?

I would prefer to keep using this verified business-domain email rather than create another address, if possible.