# Reset SMS factor not resetting forgot password mobile

**URL:** <https://devforum.okta.com/t/reset-sms-factor-not-resetting-forgot-password-mobile/1687>\
**Category:** API\
**Tags:** mfa\
**Created:** [April 26, 2018, 2:00am UTC](https://devforum.okta.com/t/reset-sms-factor-not-resetting-forgot-password-mobile/1687 "2018-04-26T02:00:01Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![aphoujdar](https://avatars.discourse-cdn.com/v4/letter/a/a698b9/32.png) [@aphoujdar](https://devforum.okta.com/u/aphoujdar)\
**Post date:** [April 26, 2018, 2:00am UTC](https://devforum.okta.com/t/reset-sms-factor-not-resetting-forgot-password-mobile/1687/1 "2018-04-26T02:00:01Z")

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Hi,

I have implemented custom functionality with OKTA API to allow the user to reset their SMS factor,

The following OKTA API is used for this implementation : /api/v1/users/${userId}/factors/${factorId}

> **[Factors | Okta Developer](https://developer.okta.com/docs/reference/api/factors/)**
>
> Secure, scalable, and highly available authentication and user management for any app.

The users are able to reset their SMS factor, however, when they log in next time they are able to use previously registered mobile number to perform forgot password operation.

I would like to know the following thing :

1. Why is the Reset factor API not resetting theirs forgot password recovery number?
2. Is there any other API available to reset forgot password recovery number?

Thanks,  
ashutosh

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**Author:** ![andrea](https://sea1.discourse-cdn.com/oktadev/user_avatar/devforum.okta.com/andrea/32/2172_2.png) [@andrea](https://devforum.okta.com/u/andrea)\
**Post date:** [January 12, 2024, 9:55pm UTC](https://devforum.okta.com/t/reset-sms-factor-not-resetting-forgot-password-mobile/1687/2 "2024-01-12T21:55:31Z")

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