# Unlock Integrator account **URL:** \ **Category:** Questions\ **Created:** [April 13, 2026, 2:12pm UTC](https://devforum.okta.com/t/unlock-integrator-account/35225 "2026-04-13T14:12:30Z")\ **Posts on this page:** 6\ **Page:** 1
**Author:** ![mprasanth](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@mprasanth](https://devforum.okta.com/u/mprasanth)\ **Post date:** [April 13, 2026, 2:12pm UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/1 "2026-04-13T14:12:30Z")
I was making changes on **Security \> Authentication Policies** (disabling Second factor) on the integrator account and while I reading about trusted zones, the console timed-out.. And, now I cannot login to the integrator account (presents “Unable to sign in. Contact support for assistance.”).. what is the best way that I can go from here, if I would want to continue to test with the same account (email address).. account info: [https://integrator-6006290.okta.com](https://integrator-6006290.okta.com/) Regards, M ---
**Author:** ![andrew1](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@andrew1](https://devforum.okta.com/u/andrew1)\ **Post date:** [April 13, 2026, 2:20pm UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/2 "2026-04-13T14:20:27Z")
Hi @mprasanth , Can you sign up for a new Integrator org using the + symbol as described in this KB article - [Okta Support Center (Lightning)](https://support.okta.com/help/s/article/super-admin-locked-out-of-integrator-free-plan-tenant-after-disabling-mfa?language=en_US) ? 1. Create a New Integrator Free Plan Tenant: Kind Regards, Andrew ---
**Author:** ![mprasanth](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@mprasanth](https://devforum.okta.com/u/mprasanth)\ **Post date:** [April 15, 2026, 8:29am UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/3 "2026-04-15T08:29:39Z")
Thank you @andrew1.. I appreciate the help. I have two follow up questions, 1. is it mandatory to grant administrative access to other users (or the original, now-unaliased email address) ?? 2. “with the new tenant and a Super Administrator account, the Okta Integration Network (OIN) submission can now proceed.” – I did not understand the last step? what is OIN submission. Thank you! ---
**Author:** ![andrew1](https://avatars.discourse-cdn.com/v4/letter/a/9de053/32.png) [@andrew1](https://devforum.okta.com/u/andrew1)\ **Post date:** [April 15, 2026, 10:27am UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/4 "2026-04-15T10:27:39Z")
Hi @mprasanth, Not mandatory but we do recommend that you have multiple super admins assigned to prevent self lockouts. The Integrator Org are mainly for ISVs or developers building for the Okta Integration Network: [OIN submission requirements | Okta Developer](https://developer.okta.com/docs/guides/submit-app-prereq/main/) If your aim is not to build for the OIN then we recommend you to use the 30 Day Free Trial. If you don’t have an app in the OIN, then the Integrator Org will deactivate after 180 days of inactivity: [Okta Integrator Free Plan org configurations | Okta Developer](https://developer.okta.com/docs/reference/org-defaults/) Kind Regards, Andrew ---
**Author:** ![mprasanth](https://avatars.discourse-cdn.com/v4/letter/m/2bfe46/32.png) [@mprasanth](https://devforum.okta.com/u/mprasanth)\ **Post date:** [April 15, 2026, 11:16am UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/5 "2026-04-15T11:16:57Z")
thank you for the details. Its helpful. ---
**Author:** ![system](https://global.discourse-cdn.com/oktadev/original/1X/589c4c5f80de422d01f47cee7185a7fb8227835c.png) [@system](https://devforum.okta.com/u/system)\ **Post date:** [April 16, 2026, 11:17am UTC](https://devforum.okta.com/t/unlock-integrator-account/35225/6 "2026-04-16T11:17:31Z")
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