# You have been logged out due to inactivity. Refresh or return to the sign in screen on password reset

**URL:** <https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569>\
**Category:** Questions\
**Created:** [June 14, 2023, 1:06pm UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569 "2023-06-14T13:06:49Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![kirannambiar](https://avatars.discourse-cdn.com/v4/letter/k/a183cd/32.png) [@kirannambiar](https://devforum.okta.com/u/kirannambiar)\
**Post date:** [June 14, 2023, 1:06pm UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569/1 "2023-06-14T13:06:49Z")

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I am using Okta widget and am trying to reset password, i do get an email for password reset email and i click on the link it takes me here.

 ![image](https://global.discourse-cdn.com/oktadev/original/2X/3/381c007fcfab98e003a700172d7fc87b3ff67e6d.png)

but after entering password and confirm password it says:  
You have been logged out due to inactivity. Refresh or return to the sign in screen.

 ![image](https://global.discourse-cdn.com/oktadev/original/2X/1/1cff0205e131498f90b17ca89252ef9485393bfd.png)

This happens just after i put my password and confirm password without any inactivity as it says in the message. How can i fix this?

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**Author:** ![erik](https://avatars.discourse-cdn.com/v4/letter/e/b5ac83/32.png) [@erik](https://devforum.okta.com/u/erik)\
**Post date:** [June 17, 2023, 10:35pm UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569/2 "2023-06-17T22:35:26Z")

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Hello,

- Is the Widget Okta hosted or Self Hosted?
- What version of the Widget is it?
- When you reset the password does it take?
- Is your Okta Org classic or OIE?
  - if it is OIE are you trying to use classic password reset instead of password recovery?

- In the browser do you see any errors in the console window?

It might be easier to open a support case for this issue so a .har file can be provided of both the reset/recovery call and when the reset link is used.

Thank You,

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**Author:** ![victor.vieira](https://avatars.discourse-cdn.com/v4/letter/v/b4bc9f/32.png) [@victor.vieira](https://devforum.okta.com/u/victor.vieira)\
**Post date:** [July 4, 2023, 8:39am UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569/3 "2023-07-04T08:39:28Z")

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Same issue here.

- Is the Widget Okta hosted or Self Hosted? Self hosted
- What version of the Widget is it? 7
- When you reset the password does it take? No
- Is your Okta Org classic or OIE? OIE
  - if it is OIE are you trying to use classic password reset instead of password recovery? How can I check this? 😀

- In the browser do you see any errors in the console window? The “answer” API returns 401.

```auto
{
    "version": "1.0.0",
    "messages": {
        "type": "array",
        "value": [
            {
                "message": "The session has expired.",
                "i18n": {
                    "key": "idx.session.expired"
                },
                "class": "ERROR"
            }
        ]
    }
}

```

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**Author:** ![LincyRobert](https://avatars.discourse-cdn.com/v4/letter/l/54ee81/32.png) [@LincyRobert](https://devforum.okta.com/u/LincyRobert)\
**Post date:** [October 31, 2023, 4:11pm UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569/4 "2023-10-31T16:11:32Z")

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I am getting the same error with IDX. Do we have any settings for the inactivity timeout time period?

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**Author:** ![andrea](https://sea1.discourse-cdn.com/oktadev/user_avatar/devforum.okta.com/andrea/32/2172_2.png) [@andrea](https://devforum.okta.com/u/andrea)\
**Post date:** [February 15, 2024, 5:56pm UTC](https://devforum.okta.com/t/you-have-been-logged-out-due-to-inactivity-refresh-or-return-to-the-sign-in-screen-on-password-reset/24569/5 "2024-02-15T17:56:02Z")

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