Android authorization(signIn) failed on some devices

Questions OAuth/OIDC
1

Hi Team,

We are using Android OIDC (https://github.com/okta/okta-oidc-android) for our app login and we have our own login UI.

So we use signIn method to authorize the user as mentioned here in documentation https://github.com/okta/okta-oidc-android#sign-in-with-your-own-ui

But we see on some devices the singIn with sessionToken is falling. And onError we received AuthorizationException with error type TYPE_GENERAL_ERROR.

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Could you please help us what should be the reason for TYPE_GENERAL_ERROR and how to get it resolved so that client can login to the app.

Devices on which error occurred with Android 13
Samsung SM-A526U1
Samsung SM-G998U1

2

Hello,

If I understand correctly on these devices the authn fails so a sessionToken is never returned?

I would suggest to connect one of these devices to a debugger to see if any errors are logged.
Another option to try would be to go through a proxy and view what is returned from Okta during the authn call.

If you supply your Org details and exact time of a test support could check if there is any information logged on the Okta side, or open a support case to supply this information.

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