API to enroll factor results in HTTP 400 - Api validation failed: factorEnrollRequest

Questions
1

Hello,

I am using an API to register a SMS factor on a user profile.
I post the following API request to the following address :

https://$oktadomain/api/v1/users/$userId/factors
{
   "factorType":"sms",
   "provider":"OKTA",
   "profile":{
      "phoneNumber":"validPhoneNumber"
    }
}

I use an Okta dev tenant, and an Okta UAT tenant.
The API works fine on the test tenant and I get an OTP by SMS.

On the UAT Tenant, I get the following error:

400 - Bad Request {"errorCode":"E0000001","errorSummary":"Api validation failed: factorEnrollRequest","errorLink":"E0000001","errorId":"oaeX8UKtPFSRJOmp64Yth2UAQ","errorCauses":[{"errorSummary":"Factor not enabled."}]}

Can you help me understand what is going wrong on the UAT Okta Tenant?

Thanks!

2

Based on the error, you might want to make sure that SMS factor is enabled in your Okta org.
https://help.okta.com/en-us/Content/Topics/Security/mfa/sms.htm

1 Like
3

Thanks, I will ask the admins to check.

4

you were right, thanks!

1 Like
5

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