Cannot find the Service Now 'active' attribute in the okta profile editor

Questions
1

Good morning,

I am currently working on an Okta-to-ServiceNow integration. I created the application integration by selecting the ServiceNow app from Okta’s Application Catalog, configured it using the API credentials, and successfully completed the test connection.

I am now trying to manage the Active flag in ServiceNow through Okta. However, when I go to the Profile Editor to add the attribute, I do not see an Active attribute available. I also tried refreshing the attributes, but it still does not appear.

Is there a way to resolve this so the Active flag can be managed from Okta?

Thank you.

2

Hi

Could you share the documentation you are referring for the integration ? Also, please confirm if you are looking to manage Active attribute in ServiceNow from Okta.