We would like to test the desktop password sync with macOS devices, but when we add the “Desktop Password Sync” app in the app catalog, it shows an error message.
" This feature isn’t enabled.Please contact your administrator to have this feature enabled."
Could someone help to identify with this?
I found this article which may be related, which recommends reaching out to your account team for assistance: Enable and Configure Desktop Password Sync for macOS | Okta Help Center
Also, here is some information I found about this feature and org requirements for it: Configure Desktop Password Sync for macOS | Okta
If it still doesn’t work, I would recommending open a support case to get help with this
Hi @andrea
Thanks for your clarification.
Is the “create support case” also work with the Developer Edition Service?
Because I got the error message when login to the okta support portal using the account with Developer Edition Service.
No, Developer orgs do not qualify for Support coverage and can only receive assistance from our community forums. If you’re still having trouble with this, you can reach out on our main community forum (the one you’re in now is more developer product/solutions focused): Okta Community | Okta Help Center
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