Are you only requesting the openid and profile scope?
You need to request the ‘email’ scope to get the ‘email’ and ‘email_verified’ and you need to request ‘phone’ scope to get the ‘phone_number’ claim. See docs about the scope-dependent claims here.
If you manually send the access token you have been issued to the /userinfo endpoint, do you see the complete information for the user in the response?