Okta Widget not sending the Registration Activation e-mail in the right language

[andre]

Hi,
I’m using the Okta Widget in my React App and it’s working, except that the e-mail the user receives doesn’t come in the right Language.

I set the language of the widget via the configuration (language property) and I see that it’s changing the language properly because all the text in the interface changes too. I also did the test creating the user via the widget that lives in the Okta Hostaed page and the same thing happen.

This is my use case:

• In the customization of my brand I created the Registration Activation email in English and French (and I know that’s the e-mail that has been sent to me). The default language of the email is english.
• I use a browser that has only French as language then I go to the Okta hosted page and see all the interfaces in French. I create my account in the okta hosted page
• I get the e-mail in english

What do I need to do so that the e-mail the user receives matches the language of the widget? Is it some setting inside the okta admin that I should enable?

Thanks

[erik]

Hello,

This will be based off of the Locale value in the users Okta profile.
You can allow them to set it when signing up.

[andre]

Hi Erik,
This is not what’s happening. I went to the menu “Self-service Registration” and added locale and preferred language (I tried only with locale as well). I see that they display in the form, There’s also a French translation for the email.

I’m pasting below the requests that happen and their payloads

GET: /api/v1/registration/form

{
    "policyId": "xxxx",
    "lastUpdate": 1687881396000,
    "profileSchema": {
        "properties": {
            "firstName": {
                "type": "string",
                "title": "First name",
                "minLength": 1,
                "maxLength": 50
            },
            "lastName": {
                "type": "string",
                "title": "Last name",
                "minLength": 1,
                "maxLength": 50
            },
            "preferredLanguage": {
                "type": "language_code",
                "title": "Preferred language"
            },
            "password": {
                "type": "string",
                "title": "Password",
                "allOf": [
                    {
                        "description": "At least 8 character(s)",
                        "minLength": 8
                    },
                    {
                        "description": "At least 1 number(s)",
                        "format": "/[\\d]+/"
                    },
                    {
                        "description": "At least 1 lowercase letter(s)",
                        "format": "/[a-z]+/"
                    },
                    {
                        "description": "At least 1 uppercase letter(s)",
                        "format": "/[A-Z]+/"
                    },
                    {
                        "description": "Does not contain part of username",
                        "format": "/^[#/userName]/"
                    }
                ],
                "default": "Password"
            },
            "locale": {
                "type": "locale",
                "title": "Locale"
            },
            "email": {
                "type": "email",
                "title": "Email",
                "format": "email",
                "maxLength": 100,
                "default": "Email"
            }
        },
        "required": [
            "email",
            "password",
            "firstName",
            "lastName",
            "locale",
            "preferredLanguage"
        ],
        "fieldOrder": [
            "email",
            "password",
            "firstName",
            "lastName",
            "locale",
            "preferredLanguage"
        ]
    }
}

POST: /api/v1/registration/{policyId}/register

{
   "userProfile":{
      "email":"andre.luiz@email.com",
      "password":"xxxxxx",
      "firstName":"Andre",
      "lastName":"Luiz",
      "locale":"fr_CA",
      "preferredLanguage":"fr"
   }
}

I still receive the e-mail in English. This used to work fine a while ago, but it stopped working. I have not changed any settings related to the language. Also I realized that it’s not being saved in the user profile.

In the self-registration I have this option checked out: User must verify email address to be activated.
And The template that has french is “Registration - Verification” as mentioned in the page itself:

If this option is selected, Okta sends the “Registration - Activation” email. Otherwise, Okta sends the “Registration - Verification” email. The content of these emails is determined by email templates.

And I know it’s actually sending this e-mail because I’ve made changes to double check and the changes I made come to my e-mail. But I only receive the English version always.

Is there any other setting I should check? Is there somewhere I should set a list of supported languages?

Thanks

[andre]

For those having the same issue this is how you fix it:

• Go to the profile editor
• Set the properties to Read-Write

This was working fine and when brands was enabled I guess all the properties went to a default of read-Only

Thanks