Replace own SSL/TLS cert with Okta Managed

Questions
1

Hello, we have been using our own TLS cert for login.fairtradecertified.org but want to use the Okta managed certificate:

Per instructions here Customize domain and email address | Okta Developer I am supposed to post on this forum so that it is a seamless transition:

Note: If your custom domain uses your own TLS certificate and you want to migrate to an Okta-managed certificate, contact your Okta account team or post on our forum (opens new window)to request a seamless migration with no downtime.

Cert expires 2/15 (in 5 days) so appreciate the support.

Thanks

2

Please open a support case instead, we need one open and associated with your account in order to complete this process. I’ll also look to get this doc updated to say as much.

3

Thanks Andrea, I already did that and they said they couldn’t help. So I figured I’d try the other method mentioned in the docs which was this forum. I ran out of time so just uploaded a custom cert for another year, not ideal but without support it was the only solution.

4

Sorry to hear about that, I’ll take a look into this miscommunication. Glad you were still able to update your org to use Okta managed certs!

5

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