Howdy. I am trying to reset factors for a user via the lifecycle/reset_factors API and have the following observations:
- It’s not removing our IdP factor (Duo) when it’s been configured
- While it resets the Okta Verify mobile app factor, it does not remove the device from the user’s device list on the Dashboard
- Resetting factors via the Dashboard does remove the IdP factor and also removes the device from the user’s list.
I expected the API endpoint to perform the same function as the admin dashboard factor reset. Is there an API endpoint that I should be using instead?
-Robert