We have about 2000 active People in our Okta instance. However, when I navigate to Directory → People → Reset passwords, the list is always empty:
As you can see, I’ve toggled the Show status: All button.
If it matters, these users were imported from our old user management system and their passwords are set using an Okta Password Inline hook that reaches out to the old system to set the password upon their first log in. Most of these users haven’t logged in yet so their passwords aren’t set. But a handful definitely have, and even if the password isn’t set, I expect I should be able to reset passwords.
Why are no users showing up in the Reset Password screen?