Session Validation Error


I’m having a problem with a specific user. I’ve cleared all cache and reset everything but cannot wrap my head around it. I’m using the following endpoint:

This is only happening to this one user. She is getting this error when I navigate to the ME endpoint.

{“errorCode”:“E0000005”,“errorSummary”:“Invalid session”,“errorLink”:“E0000005”,“errorId”:“oae9a-DlGSZST6XYfSsFdUsOg”,“errorCauses”:[]}

There is some logic in my app that checks if the user is logged in to Okta and, if they aren’t, they take them to the login page with a bookmark redirect. I just get sent right back to the redirect.

If I sign out and sign back in, going to the endpoint will yield the correct results…but attempting to use the app changes it to the error.

My relevant code is below:

  var settings = {
    url: "",
    type: 'GET',
    dataType: 'json',
    contentType: 'application/json',
    xhrFields: {
        withCredentials: true
    success: function (data) {
       // alert(JSON.stringify(data));
    error: function(err){
      window.location.href = "";


   jQuery.ajax(settings).done(function (success)  {
     // console.log(success); // debugging
 var raw = success.profile.login;
 var email = raw.toLowerCase();
 var $login = email.replace(/@[^@]+$/, '');
  // console.log(jQuery('.tableauViz'));  // debugging
  jQuery('#username_filter').attr('value', 'theUsername='+$login);

  // load xxxx viz javascript to turn placeholder into xxxx dashboard
  var script = document.createElement('script');
  script.src = '';



Any insight would be great. Thanks.

Does your organization system log show any additional information?

This seems odd to me, I think this may requirement debugging by our team. Do you mind opening a case by sending an email to