Hello tech support,
I’m having some issues when login in from any IP/device/browser. This started first on Chrome but then it continue on any browser and device.
I’m not sure if this has something to do with the default authentication policy I was working on.
Is there any way I can get help?
integrator-1950844
Thanks
Can you share a screenshot of what you are seeing? Is this preventing you from logging into your org at all?
Hi Andrea, correct, this is preventing me from logging into my org.
Today I’m seeing a different error:
But yesterday and still this morning was getting the following 403 Access Forbidden error
Thanks
Do you only have this issue trying to log into the Admin Console? I suspect the issue is that someone modified the Enrollment policy in the org so that the user is not able to enroll in a 2nd factor, but the Admin Console explicitly requires 2FA (see this article that mentions that requirement)
If you can get into the Okta Dashboard (going directly to your org url, https://integrator-1950844.okta.com), can you try enrolling in a second authenticator in the End User Settings (Settings → Edit Profile → Extra Verification → → Set up) (Okta Verify recommended) and then try accessing the Admin Console?
If you nor any other admins can get in this way, you will need to create a new org as we are unable to help with this type of issue for an Integrator Free org, as mentioned here
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
