Hello,
I am trying to create multiple users with same email address and I am getting “An object with this field already exists” error. These users have unique usernames. I tried both with OKTA Admin UI and API.
I also disabled self service registration as per this KB article - Okta Help Center (Lightning)
Do we need to disable any other setting to allow multiple users with same email?
Thanks for your time!
Hello,
Users can have the same secondary email address, but the primary email needs to be unique.
Hi Erick,
Thank you so much for taking time to reply to my question. So, even without self service registration, do we need to have unique primary emails (as per this KB article)?
We are trying to setup two different accounts for the same user, so that we can use one for customer facing application and the other for back-office application. The user has only one email and if we use dummy email, user may not get the email notifications.
Thanks for your time!
The secondary email address will receive emails as well
Thanks for the clarification. This helps.
That isn’t true. I have well over 50 Okta users in my instance all using the same primary email address. Our QA team has generated nearly 100 users using their email address as the primary address and have had no issues creating new users with the same primary email address. I’m posting this because of an issue they brought up when it comes to the Forgot Password process. Because they have multiple users with the same primary email address, using the primary email address results in no email getting sent to that address. The only way they get the Forgot Password email is to use the username. That will greatly confuse our users since most will enter the primary email address.
Most likely your org does not have the feature @erik is alluding to which is enabled when self-service registration is enabled in an Org. This allows the login/username and the primary email to differ.