Feitian FIDO2 Key Failed to authenticate after enrollment

[xw_okta]

I was able to enroll my new feitian FIDO2 (BioPass FIDO2 Plus K26). But when I go use it for authentication, it failed, saying the org doesn’t allow such authenticator.

In the configuration, I clearly included this type for the WebAuthn.

I don’t quite understand why this is happening. Looking at the log, this is what it says.
Reason INVALID_CREDENTIALS
Result FAILURE

What’s the reason for such failure?
How would I fix this issue?

[nikitag]

Hi @xw_okta Daniel,

Thank you for reaching out here on the Okta Developer Forum. We noticed that your question is more closely related to MFA. To ensure you receive the most accurate and timely assistance, we recommend reposting your query on Okta’s Community at: Okta Help Center (Lightning)

Okta’s teams on the Community are better equipped to provide the comprehensive support and guidance you need as they have the specialised knowledge and expertise in MFA.

We appreciate your understanding and are committed to ensuring you receive the best possible support. If you have any other questions or issues related to Okta’s developer tools and API’s, feel free to post them here, and we’ll be happy to assist!