Locked out of my Okta Developer org – need MFA reset

Questions OAuth/OIDC
1

Hi Okta team,

I am the administrator of a free Developer Edition org and I’m locked out of the admin console.

Org URL: https://trial-9887619.okta.com
Administrator email: rnarasimhamurthy@ciberspring.com

What happened:
I disabled my MFA authenticator and then logged out. Now, when I attempt to sign in, I cannot complete the login because it still prompts for the removed factor.

Recovery attempts:

  • Tried “Forgot Password” → still asks for the same factor
  • I have no other admin users on this org

Request:
Could someone from the Okta Developer Support team please help reset my MFA enrollment or restore Super Admin access?

Thank you,
Rohith Narasimhamurthy

2

Due to our internal policies, we are unable to assist with admin lock-outs for Developer/Integrator Free orgs.

Instead we recommend signing up for a new org and ensuring that you

  • do not disable your MFA (as 2fa is required for access to the admin console)
  • enable and enroll in additional factors (in case you lose access to one or the other)
  • add additional admins to your org (so they can assist if you get locked out)
  • configure an API Service app with permission to manage policies/users so you can fix any misconfigurations yourself.

More details in our article here: Recovery Steps in Case of Integrator Free Plan Org Admin Account Lockout Post-MFA Enforcement | Okta Support Center

3

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