Sign On tab stuck on infinite loading spinner (admin console, OIDC Web App integration)

Questions OAuth/OIDC
1

Hi all,

I’m running into an issue where the Sign On tab on an OIDC Web Application integration in the admin console gets stuck on an infinite loading spinner and never renders. All other tabs (General, Assignments, Okta API Scopes, Application Rate Limits, Governance) load normally on the same app, it’s isolated specifically to Sign On.

Steps to reproduce:

  1. Create a new OIDC - OpenID Connect app integration, Web Application type
  2. Leave default settings (Authorization Code grant, default redirect URIs)
  3. Save
  4. Click into the app, then click the Sign On tab
  5. Spinner loads indefinitely, no error message, no content ever renders

Troubleshooting already attempted:

  • Hard refresh (Ctrl+Shift+R)
  • Waited over 24 hours before retesting, issue persisted
  • Created a completely separate, brand-new OIDC Web App integration to rule out one-off app corruption — same result, Sign On tab stuck on the new app too
  • Confirmed General, Assignments, and other tabs load fine on both apps

Since it’s reproducible across two separate fresh app integrations, it doesn’t seem to be tied to a specific app’s configuration.

Org: neuraivo-integrator-8678840

Any insight into what might be causing this, or if this is a known issue, would be appreciated. Happy to provide screenshots or console logs if helpful.

Thanks,
Samuel

2

Hi,

Do you see any errors in the Dev tools console tab or the Network logs?

3

Hi vk-giri,

Thanks for the quick response. Here’s what I found in DevTools:

Console errors (4 total, most relevant two):

  1. Uncaught (in promise) rejection originating from IdentityGovernanceView.tsx:7
  2. Uncaught TypeError: Cannot read properties of null (reading ‘removeChild’)

Network tab shows the root cause — a failing request:

GET https://integrator-8678840-admin.okta.com/api/v1/governance/resources/source/0oa17445ouySAaeZC698/status

Response: 404, error body:

{"errorCode":"E0000007","errorSummary":"Not found: Resource not found: 0oa17445ouySAaeZC698 (Resource)","errorLink":"E0000007","errorId":"oaemcJKGRE2TD63KFwwfJ98WA","errorCauses":[]}

It looks like the Sign On tab tries to load an Identity Governance resource status for the app on render. Since Identity Governance isn’t provisioned on the Integrator Free Plan, that call 404s, the rejection is uncaught, and the failed cleanup throws on removeChild, which is what leaves the spinner stuck indefinitely. Reproduced identically on two separate fresh OIDC app integrations, so this looks like a UI bug in how the Sign On tab handles that plan-tier gap rather than an app-specific config issue.

Happy to provide the full HAR file if useful.

Thanks,
Samuel