Zendesk Search Tickets using Custom Field Value

Workflows
1

Hi everyone,

When using the card Zendesk Search Tickets, I would like to use as an input a custom field.

What do I enter in the custom fields textbox?

When selected one textbox is shown, and my ZD tenant has several custom fields. The ZD API search endpoint uses this format on the URL.
/api/v2/search.json?query=custom_field_{field ID}:checked

Thanks

2

Based on the documentation for the card, I think it searches all your custom fields for a matching value.

Custom Field Value: Searches each custom field on the ticket for a matching value.

If you know how to create the specific query and API call you need to make, and find you can’t do it with the “Search Tickets” card, take a look at using the Custom API Action.

If you search online “custom api action okta workflows”, you’ll find a lot of resources and videos if you need more information - or feel free to ask.