Activation link expired — "Unable to sign in, contact support" on Integrator org

Questions
1

Hi Okta team,

I signed up for an Okta Integrator/Developer account using my company email, but the welcome/activation link has expired. I never completed activation, so I don’t have a password set.

When I go to my org’s sign-in page and enter my username, I get the error: “Unable to sign in. Please contact your administrator for assistance.” The self-service “Forgot password” / password reset flow does not work because the account was never activated.

Details:

  • Org: integrator-4054280
  • Sign-in URL: integrator-4054280.okta.com
  • Username/email: jiayq@nysoftland.com.cn
  • Expired activation link: integrator-4054280.okta.com/welcome/INYIUx2H0X6m418jP0Y6

Could you please re-send a valid activation email, or delete this account so I can register again?

Note: My company email is behind a corporate mail gateway, so please let me know if a new email is sent — I’ll ask our IT to whitelist okta dot com to make sure it isn’t blocked.

Thanks for your help!

2

Hi,

You would need to sign up again for a new Integrator org using a different email address. Or you can create a new account using plus addressing/subaddressing using the work email (provided that the corporate email provider, such as Google and Microsoft, supports it). For example, username+admin1@example.org