Active SAML app routes return 404 before authentication

Cross App Access (XAA)
1

Hello Okta team,

I have an active SAML 2.0 application in an Integrator Free Plan org:

App: RESHORA XAA SAML Requesting App
Org: integrator-6248704.okta.com
App instance ID: exk15k93jy9sDQ1Mq698

The app is Active, the test user is assigned, and the published SSO URL and issuer match the application configuration.

However, both published routes return 404 before authentication:

SSO:
/app/integrator-6248704_reshoraxaasamlrequestingapp_1/exk15k93jy9sDQ1Mq698/sso/saml

Metadata:
/app/exk15k93jy9sDQ1Mq698/sso/saml/metadata

The AuthnRequest reaches the published SSO destination, but Okta returns “404 Page Not Found.” No authentication, MFA, assignment, or policy event appears in the System Log.

I also opened General → SAML Settings → Edit → Next → Finish without changing any settings. The routes still return the identical 404 responses.

Could Okta please verify whether the backend SAML routes for this application instance are published correctly and repair or republish them?

Thank you.

2

HI,

Could you try checking out this article to see if that resolves the issue- Okta Support Center (Lightning)

3

Hello,

Thank you for following up and for sending the troubleshooting article. We were able to resolve the 404 sign-in issue and are no longer experiencing the error.

No further assistance is needed at this time. Please feel free to close the support case. We appreciate your help.

Best regards,

Richard Davis
RESHORA™