I’m using example-com for my custom domain below, and everything “dot com” is renamed “-com”, because as a new user I’m “only allowed to post 5 links”.
I have configured a “Custom URL Domain” (example-com), and things seem to be OK, verification of DNS TXT record is OK, DNS CNAME points to example.eudev…customdomains.okta-com, certificates are uploaded and OK (CN=login.example-com).
The problem is when I enter my credentials and click “Sign In” at login.example-com, I’m immediately redirected to the same page with username and password fields cleared out.
What am I missing? How can I troubleshoot this?
I read that the custom domain setup could take as long as 48 hours (which seems long), the login.example-com certificate is not yet correct (my browser says: The certificate is only valid for the following names: *.okta-com, okta-com
Error code: SSL_ERROR_BAD_CERT_DOMAIN)
but I added an exception in the browser, this should be fine temporarily, right?
Another issue is that a few times I have gotten “server not found” for login.example-com. (
dig login.example.com sometimes points to example.eudev…customdomains.okta-com but gives me “server not found” in the browser, other times the responds with four results, two of them being on …us-east-1.amazonaws-com, these times I can reach login.example-com in the browser).