Locked out of only Super Admin account on Integrator Free Plan - non-admin users can still sign in

Questions SAML
1

Hi everyone,

I’m hoping someone can point me in the right direction.

I’m using an Okta Integrator Free Plan tenant:

Tenant: https://integrator-#######.okta.com

My only administrator account is my own

Yesterday everything was working normally while I was building an Okta lab for interview preparation.

Today I was initially getting “Unable to sign in” immediately after entering my username.

After selecting “End all sessions” from another logged-in user, the behavior changed and I now reach the password page.

However:

  • My administrator password is rejected.
  • “Forgot Password” returns:
    “Reset password is not allowed at this time. Please contact support for assistance.”
  • My Okta Verify account still exists on my phone.
  • Standard (non-admin) users can still authenticate successfully.
  • The non-admin users cannot access the Admin Console (403 Forbidden), so I have no alternative administrator account.

It appears the tenant is healthy, but I’ve lost access to my only Super Admin account.

Is there any recovery process for an Integrator Free Plan tenant, or is there anyone from Okta who can assist with restoring administrator access?

Thanks in advance.

2

Hi,

I think your Admin account got locked out, and that’s why you were not able to sign into your Okta Tenant. Could you check out the steps mentioned in this article here - Okta Support Center (Lightning)