When users leave their browsers open for an extended period, they are unable to log in after a certain amount of time. The steps to reproduce this issue are as follows:
- A user opens a browser and successfully logs into any company application via the Okta login screen.
- If the browser remains open for several days, upon attempting to log in again, the Okta login screen appears as usual. However, after entering their credentials, users encounter an “Access denied” error, indicating a problem with their login certificate.
- To resolve this, users must completely close their browser—not just a tab or by clearing cookies—causing significant disruption to their workflow as they have to exit all active tasks to regain access to any system or application that uses Okta, which includes all of ours.
There are no issues with the user accounts. After closing the browser and trying again, everything works as it should.
This was previously reported here: Unable to login when not closing web browser for some time, but no solution was provided.