After trying to disable MFA for my developer account (which uses Google to login), I’m stuck in an infinite loop.
Here are the steps:
Go to the login page for developer accounts
Click on “Continue with Google”
Let the infinite cycle begin!
Looking at the network requests, I can see that the looping starts after a request to Google is made (so I’d believe I effectively logged into Okta), and Okta gets to a “Set up multifactor authentication” but since I configured my account to not require MFA, I’m being redirected to another page(s) which in turn send me back to the “Set up multifactor authentication” page and again to…
I’m guessing some code really wants me to set up MFA, while the other one accepts the fact that I have disabled MFA.
Any advice into how to get back into my developer account?
Can you try adding /login/default to your okta domain and see if you are able to access your account. Something like this https://{your_okta_domain}/login/default.
If this doesn’t works, we recommend reposting your query on Okta’s Community at: Okta Help Center (Lightning). Okta’s teams on the Community are better equipped to provide the comprehensive support and guidance you need as they have the specialised knowledge and expertise in this situation.
Thank you for the suggestion, unfortunately it doesn’t resolve the situation. My problem is not necessarily with login (I do see the request to Google and sent back to Okta), but with enabling 2FA after authentication.
I initially tried asking in Community as you also indicate, but I can’t get past a page that shows “Error - Your account has not been configured for the link/application you are trying to access. Please contact Okta Support and request that your account be configured for the link.”
Any other suggestions will be greatly appreciated!
Shockingly I am having the same issue. Had some new notification today that I needed to enable MFA per my “admin” policy. I then disabled it and can’t log in. So I cannot re-enable MFA, and I cannot log in to submit a case. Pretty much SOL. Don’t believe I received any notification about this change to require MFA for admins either.
There is currently an issue with creating new accounts via social idP. We do have an internal query on this and it’s being investigated. The cause is due to the auto-enabling of the feature that requires MFA for access to the Admin Dash, and with social idP you aren’t prompted to set up a second factor. This only happens with social idP at this time.
please DM me with your dev org domain and the email address you used to sign up with, and I will go in and disable the setting so you are able to acess your orgs!
I am not able to send a message to you with details.
Getting pop up - 'An error occurred: Sorry, you cannot send a personal message to that user. '@nicole
I am also running into the issue with an infinite redirect loop in the admin console after disabling the MFA (which was auto-enabled) on an Okta admin account signing in through Google. I am not able to DM you as far as I can tell but I really need this resolved as I no longer can access the admin console.
I’m also having this problem. I think it happened because somehow I ended up with no multifactor enabled, but now I cannot sign in to fix it because it always goes into the infinite refresh loop
I’ve ended up locked out of my dev admin console, because there are no MFA providers configured (stupid me disabled one without enabling another, and now I get kicked into the infinite loop when I attempt to login).
I can’t find any option to DM, how can I get you the information you need to help me?
Just in case this helps anyone else, this happened to me, I ended up finding a support phone number at the top of status.okta.com, they were great and helped me get back in.
Hi @nicole, I recently encountered the same problem after attempting to disable MFA on my developer account. I think I may have tried to disable on the account, but received an error that it needed to be disabled on a profile first (which I did, but failed to subsequently disable it on the account). If possible, could you please disable the setting on my account to restore access or let me know how I can provide the details you need to do this?
