Unable to login to Developer account as admin

Questions
1

Hello,

The admin account I used to get into the Okta Developer admin page stopped working. It returns "errorTitleCode=error.sign_on_denied&errorDetailsCode=error.sign_on_denied_details”. I’m unable to log into my account or reset the password. I need some help to get it back up. I tried clearing cookies and cache and tried using different browsers too. I still get the same error.

Thank you,
Deepthi

2

@dkunchala as a workaround, can you create a new account with your work email using a suffix, such as username+suffix@company.domain? The suffix could be something like +admin1, for example.

If this works for you, we recommend:

  • Creating a couple of Super Admin users in your org.
  • Make sure all admins are registered for MFA.

In addition, follow this guide, Enable Terraform access for your Okta org, to make sure you have access to a Terraform config in the event you are locked out.

3

@sigama Thank you. I appreciate your quick response. If i create a new account, i will be losing all the config, data in my current Okta tenant.

My OKTA developer admin does not have MFA enabled. This is my okta url, https://dev-603253.oktapreview.com/
Is it possible to deactivate or disable MFA on my tenant?

thank you,
Deepthi

4

Hi @dkunchala, unfortunately you will need to recreate an account as our support team is no longer allowed to unlock, reset MFA, make changes to existing accounts/orgs as an added security measure (i.e. we have no way of verifying the admin on our end).

5

@SigmaSquared I have all my applications and config i use for my dev/testing efforts to support my customers in this tenant. Is there anything you can do? please.