I recently upgraded phones and completely forgot to replace my existing Okta Verify enrollment on my developer account with the one on my new device. Of course, I had neglected to enroll a secondary MFA as well, so now my developer account is useless.
Is someone on the Developer team able to assist? I work for Zscaler, we use and promote Okta extensively through our joint partnership.
Hi @joe.anon,
As a workaround, can you create a new account with your work email using a suffix, such as username+suffix@company.domain? The suffix could be something like +admin1, for example.
If this works for you, we recommend:
In addition, follow this guide, Enable Terraform access for your Okta org, to make sure you have access to a Terraform config in the event you are locked out.
Hi @sigama, thanks for reaching out. If there is no alternative, then I could create a new account, but was hoping to avoid reconfiguring my demonstration environments using a new instance… is there any way to unlock the existing one or is that impossible?
Hi @joe.anon along with MFA requirements on the admin console our support team is no longer allowed to unlock, reset MFA, make changes to existing accounts/orgs as an added security measure (i.e. we have no way of verifying the admin on our end).
Understood, thank you.