When we enter e-mail and password to authenticate in Okta oneID, the error message appears, Unable to access. I want to know if the error is on the Okta oneID pre-prod environment or the application side and if there is any error log to analyze.
Failed to load resource: the server responded with a status of 401()
[Erro 401] ( https://kyndrylsandboxthree.oktapreview.com/idp/idx/identify )
Do you see any more details about this failed login attempt in System Log for the org in question?
No more details. We have 3 company applications in pre-prod, and all 3 have the same problem when trying to login.
Support will be able to help you with this if you open a support case to get assistance, its hard to tell without gathering more information about your org/the specific login attempt and we’d need a support case to access those details.