Unable to login to free Okta Account https://integrator-2783782-admin.okta.com

Questions
1

My 2FA is not working as I have changed my phone and would need help to reset the 2FA so can onboard my new phone

I am from Zscaler and this account is mapped to my Company id. Created this account to integrate a lab domain with the Okta free account

Appreciate your help

2

Appreciate some help here

3

As this is a free org, we currently have no way to help you regain access to your Integrator free org. We recommend creating a new tenant and configuring it in such a way that you will not encounter such an issue in the future:

  • creating additional admin users in your org so they can assist with access issues
  • creating a Service App that has user and policy management permissions that can be used to help recover admin accounts (resetting factors, updating enrollment policies, etc)
  • enabling and enrolling additional authenticators within your org for all admins (e.g. WebAuthn, Google Authenticator, etc) so that lose of access to a single authenticator does not cause a lockout
4

Thanks. for creating free account it asks for company mail address and since that is consumed cannot create a new one. Need a way to reset the MFA auth so can enroll new app

5

If your email provider supports it, you can try using plus addressing/subaddressing (e.g. first.last+okta@example.com) to sign up for a new org. As I mentioned, I cannot help you regain access to this account as we are not permitted to assist with lock-outs for free Okta orgs for security reasons.