You have been logged out due to inactivity. Refresh or return to the sign in screen on password reset

Questions
1

I am using Okta widget and am trying to reset password, i do get an email for password reset email and i click on the link it takes me here.

image
image800×1078 44.3 KB

but after entering password and confirm password it says:
You have been logged out due to inactivity. Refresh or return to the sign in screen.

image
image952×486 11.6 KB

This happens just after i put my password and confirm password without any inactivity as it says in the message. How can i fix this?

2

Hello,

  • Is the Widget Okta hosted or Self Hosted?
  • What version of the Widget is it?
  • When you reset the password does it take?
  • Is your Okta Org classic or OIE?
    • if it is OIE are you trying to use classic password reset instead of password recovery?
  • In the browser do you see any errors in the console window?

It might be easier to open a support case for this issue so a .har file can be provided of both the reset/recovery call and when the reset link is used.

Thank You,

3

Same issue here.

  • Is the Widget Okta hosted or Self Hosted? Self hosted
  • What version of the Widget is it? 7
  • When you reset the password does it take? No
  • Is your Okta Org classic or OIE? OIE
    • if it is OIE are you trying to use classic password reset instead of password recovery? How can I check this? :grinning:
  • In the browser do you see any errors in the console window? The “answer” API returns 401.
{
    "version": "1.0.0",
    "messages": {
        "type": "array",
        "value": [
            {
                "message": "The session has expired.",
                "i18n": {
                    "key": "idx.session.expired"
                },
                "class": "ERROR"
            }
        ]
    }
}
4

I am getting the same error with IDX. Do we have any settings for the inactivity timeout time period?