Custom Email when users created / updated in Okta

Questions
1

Hi there,
I am looking for a way to send an email to our service desk when a user is put into the staged status.

I would like an email sent to the service desk that contains some values for the user, first name, last name, department, start date (a custom value we capture) and a few other values.

This will act as a trigger in the service desk to start the on boarding ticket process as we need to gather information from production coordinators for our new starters.

I thought it might be able to be done as an automation process but I just can’t see how to put the pieces together.

Is something like this possible?

2

Hello,
Have you looked into using event hooks. The user.lifecycle.create event would most likely work for this situation.
Another option would be to use a workflow.

3

Thanks @erik I’ll have a look at the event hook. We ran a POC for Workflows and they would be amazing to have but can’t get the extra cost over the line just yet.

I’ll loop back if I am stuck with what to do in the event hook.

S.