Locked out of Dev tenant - need immediate assistance

Questions
1

Hey OKTA Team,

I’m locked out of my dev tenant, I’m admin and trying to reset password but none of the options are working,

  • I can’t get in touch with support on phone because I don’t know my account number and I’m not able to sign up on “support.okta.com” because it says “reach out to okta support to link your account to this app/support”
  • While resetting password it says " Reset password is not allowed at this time. Please contact support for assistance."
  • I have sent an email on support@okta.com since y’day but no help yet.

Our development work on the app is completely stuck at this point of time and need your immediate assistance on it. Thanks!

Dev tenant : https://dev-59665245.okta.com/
case : 02181766

2

Hello there,

Thank you for writing to Okta Dev Forum. My name is Akash, from Okta.

Based on the recent case notes, it looks like the issue has been resolved after reseting the password from our end. But for the purpose, if you in case want to reset the password on your own, you should configure your tenant for self service password recovery.

As mentioned in the case, please refer to this article for the instructions to setup self service password recovery - Okta Help Center (Lightning)

Let me know if you need any further help.

3

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