Hello,
I need help resetting MFA for my Admin account on my Dev tenant.
URL: https://dev-32362835.okta.com/
My MFA didn’t switch to my new iPhone resulted in me losing my Okta Verify entry for this environment. I am unable to create a support ticket through the Support case option as it’s asking me for MFA code each time. Please let me know if there’s a way to reset this on my own.
Thank you in advance for your help.
Hi @CT-6164,
I’m Andrew, with the Developer Support Team at Okta. This article walks you through the exact steps to recover your admin account in this situation. You can find everything you need here:
Hi @andrew1 , thanks for the reply. The article suggest being locked out but I am not. I can access the account through email/password, but it’s prompting me for MFA code which I don’t have for this account because I switched phones and the MFA account didn’t carry over. Can you confirm this is the correct steps to follow or can I contact Support for extensive steps?