Not able to login to my okta admin account after added phone authentication(mfa)


I created an okta admin account and created an app inside, added groups and people then assigned people to that created app.Then integrated okta authentication with my react app using oktaAuth.signInWithRedirect() and everything working fine. Later i added 2 factor phone authentication to my admin account, but iam getting “You do not have permission to access the feature you are requesting” this error during login, and not able to login to my account.
my issurer id is


Do you still have an active API token in a Postman environment where you would be able to undo the latest change.

Otherwise, please open a support case so that we can help you with this.

Sorry, no active api token in postman.

I just changed password and enrollment policy from my okta admin account’s security tab. And this api is hitting 401.Given my country as india for phone authentication


In order to open a support case i followed following url :

but there showing an option to choose an account, i used to enter my username and password there, but not able to enter into my account because phone authentication gives me “You do not have permission to access the feature you are requesting ” this error

If you cannot access your Okta org to submit a case, please call our support number instead for assistance. You can find the number for our support team here: Contact | Okta