Okta BYOT Free Plan SMS Limit Issue

Questions
1

I have configured a BYOT telephony inline hook on my Integrator Free Plan org.

When a user tries to enroll the Phone authenticator, Okta displays ‘Your free tier organization has reached the limit of SMS requests’ before the inline hook fires. This happens on a brand new org with zero prior SMS sends. The inline hook should bypass Okta’s internal SMS counter entirely. Is this a known limitation of the Integrator Free Plan, or a bug? Org: integrator-5720066.okta.com

2

Hm, I’m not sure if this is expected or not. Give me some time to look into this for you.

3

Thanks - Would be great to get this working so we can sell Okta BYOT to some of our customers interested in seeing it in action.

5

Just wanted to let you know that we’re still investigating this on our side. I’ll keep you updated as we progress.