Solved: Self-service password reset not working

Hi everyone,

I want my users to be able to reset their own passwords. I have set the following up on Security/Authentication area of the admin console:

Everything seems to work, but when the reset email arrives, it says " At this time your password can only be reset by an administrator. To send them a request, go to your Sign-in help page. Then click the Request help link."

I’m expecting the email to have a reset link.

I don’t know if this makes a difference, but my app doesn’t use Active Directory at all.

Thanks for any help!

As it turns out, my accounts were not created with a security question and answer, and this is apparently a requirement. Once there is a security question and answer associated with the user, the reset works as expected.