Can't login anymore (following MFA automatic activation)

Questions
1

Hello,
I can’t login any more with my admin account (nor any of the other admins of my organisation).
It seems to be linked to the automatic activation of MFA to access the admin console, what can I do ?

2

This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

3

Hi @bruno,

We’ve rolled out a new security protocol and suggested some workarounds. Can you create a new account with your work email using a suffix, such as username+suffix@company.domain? The suffix could be something like +admin1, for example.

If this works for you, we recommend:

  • Creating a couple of Super Admin users in your org.
  • Make sure all admins are registered for MFA.

In addition, follow this guide, Enable Terraform access for your Okta org, to make sure you have access to a Terraform config in the event you are locked out.