Error Msg: "Cannot create user. Maximum number of users has been reached."

Questions
1

I’m trying to create a user with the API and I’m getting the error message “Cannot create user. Maximum number of users has been reached.”

I’m calling the API once per minute so it’s not a rate limit problem.

On the People directory the “Add Person” is also disabled.

I have a development account with 1300+ users in it. Is there a limit to the number of users in a development instance.

2

Yes, Here’s why:

  • Current limit: The free Okta Developer Edition now has a 100 monthly active user (MAU) limit.

  • Your situation: With 1300+ users, you’ve exceeded this limit.

  • Error messages: The API error and disabled “Add Person” button confirm you’ve hit the limit.

  • Legacy accounts: If you had an older account, you might have been granted a 15,000 MAU limit, but you’ve likely exceeded this as well.

Reference: Developer Plan Changes FAQ

1 Like
3

Thanks for your reply.

How can I tell what our limit is? We’ve been over a hundred users for years and had not had a problem like this.

4

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