Okta developer account has been locked

Questions
1

Hi Okta Developer support team
I am unable to access my developer account since last day.
During my project testing I have submit other email and password multiple time.
At the end I can’t login with my own email and password. If I try to login below message is shown.
“Unable to sign in”
I even tried to reset my password but it does not work. I tried to create a new account but it does not let me create saying my email id is already registered.
I called the okta help desk and they asked me to raise a ticket in dev forum.
My subdomain is dev-67273504.okta.com
Please help with login.

2

Hey md_imran,
This is expected, please see our response below.

Admins must use a second factor when accessing the Admin App as part of Okta’s effort to harden this flow. We cannot remove your existing email from our systems to allow for the creation of a new org as part of the process. (Announced in the banner on this forum and the following article)

Paid Okta Accounts
If you have a paid Okta account, you can contact support directly by phone for assistance, as you would not be able to access the support ticketing system.

Developer Orgs
If you are using a Developer org, unfortunately, support will not be able to assist in reclaiming access to the account.
In this case as these are test accounts, your only option would be to create a new org and use a different corporate email when signing up

3

@krishna This was honestly not done well from your side. We did not receive any notification emails.

@md_imran_hosen19 We are in the same situation. Did you manage to recover your account?

1 Like
4

We managed to fix this using


import axios from 'axios';

const baseUrl = 'https://dev-{{ACCOUNT_ID_HERE}}.oktapreview.com';
const apiToken = '{{API_TOKEN_HERE}}';

const r = await axios({
  method: 'POST',
  url: `${baseUrl}/api/v1/org/factors/google_otp/lifecycle/activate`,
  headers: {
    Accept: 'application/json',
    'Content-Type': 'application/json',
    Authorization: `SSWS ${apiToken}`
  }
});
console.log(r.data);

Then, when trying to login, it would prompt us to set up 2fa and everything worked as expected.

1 Like
5

Thank you so much, @vinc!

I successfully activated my account. First, I activated my account using your solution, and then I reset it using the steps below.

curl -X POST "https://dev-{{ACCOUNT_ID_HERE}}.okta.com/api/v1/users/{{USER_ID}}/lifecycle/reset_password" \
-H "Authorization: SSWS {{your_api_token}}" \
-H "Content-Type: application/json"
1 Like
6

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