Can't customize email templates


I’m trying to customize email templates but I can’t get into manual mode, all modifications I do are not saved when I click to save button.


Hi @niskah

Can you please open a support ticket with us through an email to in order for one of our Technical Support Engineers to further assist you in narrowing down the issue?

I have the same issue using a paid developer account. Any solution to this? @niskah

My customize email screen looks like this

and when I try to edit this template to enter manual mode — the suggested approach — I just get this message